Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Clean rooms
Check-in process
Limited dining options
8.0/10
Great
Rooms
8.2
Location
9.2
Service
8.8
Dining
6.6
Guest reviews
8.0/10
based on 5 review
8.9
8.9/10based on 2489 review
Art
United States of America,
October
2024
8.0/10
I had a lovely stay at the hotel, which was in a perfect location just a short walk from the JR station. The rooms were clean and modern, and the staff was incredibly friendly and helpful. However, the dining options could use some improvement, especially for breakfast. Overall, it was great value for money, but I wish Wi-Fi was included in the price.
Rooms
8.0
The rooms were standard, modern, and very clean, just as described during the booking process.
Service
9.0
The staff were just amazing; they were so friendly and always ready to assist.
Location
10.0
The hotel was in a great spot, within walking distance to the JR station, making it very convenient for getting around.
Dining
6.0
The dining was decent, but I found the breakfast options quite limited, which was a bit disappointing.
Facilities
7.0
The overall facilities were good, but it would be nice to have additional amenities.
Thomas
United States of America,
July
2024
8.6/10
I had a great stay at this hotel, especially because of its prime location in the Shinsekai area, making it super easy to explore the surroundings. The rooms, while clean and equipped with modern amenities like USB ports and a Handy Phone, were quite standard in size for Japan. The service was lovely and very accommodating, but the dining options were limited and started a bit late. Overall, it's a good value for money experience, especially with the access to various attractions nearby.
Rooms
8.0
The rooms were clean, offered USB ports, and came with a Handy Phone for free calls and data, which was really convenient.
Service
9.0
The service was absolutely lovely and they were quick to handle any unusual situations that arose.
Location
10.0
The location is fantastic, right in the lively Shinsekai area and just a stone's throw from major attractions like Spa World and Tsutenkaku.
Dining
7.0
Dining options were decent but started at 7 am, which felt a bit late for me. The breakfast was delicious but lacked variety.
Facilities
Megan
United States of America,
June
2024
8.0/10
I really appreciated the hotel's excellent location in Shinsekai, just a short walk from Tsutenkaku and plenty of restaurants. The rooms were quite spacious and very clean, making for a comfortable stay. The service was friendly and professional, and I found the breakfast to be reasonably priced, though it could start a bit earlier. Overall, it felt like great value for money in a vibrant neighborhood, although the Wi-Fi was a letdown since it was not included in the price.
Rooms
8.0
The rooms were slightly bigger than what I usually find in the Namba/Shinsaibashi area and were very clean. I enjoyed having enough space in our room.
Service
9.0
The staff was absolutely lovely, very polite, and attentive. I appreciated how friendly and helpful everyone was throughout my stay.
Location
9.0
The hotel is right smack in the middle of Shinsekai, close to two train stations and surrounded by numerous restaurants. It made everything very convenient.
Dining
7.0
The breakfast had a nice variety and welcoming staff, but it started a bit late at 7 am, which wasn't ideal for early risers like me.
Facilities
7.0
I didn't really explore extensive facilities, but everything appeared well-maintained and suitable for a good stay.
James
United States of America,
June
2024
7.8/10
I had a pleasant stay at this hotel, which offered really spacious, modern, and super clean rooms. The staff was incredibly friendly and helpful, always greeting me with a smile. However, the location felt a bit dicey at times, and while the breakfast was inexpensive, the options could definitely be improved. Overall, it was a good value for money and served as a convenient base for exploring the area.
Rooms
9.0
The rooms were much nicer than the photos show, spacious, modern, super clean, and quiet. I had all I needed inside the room.
Service
10.0
The service was amazing. The staff, especially the one in the black suit, was so helpful and kind, always greeting me with a smile.
Location
7.0
The location is a perfect base between the JR Osaka Loop Line and the Osaka City Line, making it great for day trips like Nara or Koyasan. However, it does seem a bit dangerous in some areas nearby.
Dining
6.0
Breakfast is very affordable at only 1000 Yen, but the variety is quite limited and it starts pretty late at 7 am.
Facilities
7.0
The hotel had decent amenities to help with my stay, but I didn’t explore extensively.
Laura
United States of America,
April
2024
7.8/10
I had a pretty good experience at this hotel overall. The location is fantastic, as it's right near two train stations and surrounded by great restaurants and cafes. The rooms were clean and comfortable, which I appreciated. However, the service could have been a bit better, as they asked me to fill out the registration form at the front desk during check-in, which felt a bit unusual. The dining options were decent but had room for improvement. All in all, it's a good place to stay, especially for the location.
Rooms
8.0
The rooms were clean and comfortable, making my stay enjoyable.
Service
7.0
The staff was friendly and helpful, but I found the check-in process a bit clunky as I had to go back to the front desk to fill in a registration form.
Location
10.0
The location is excellent, being very close to two train stations and a variety of restaurants.
Dining
7.0
The dining experience was nice, with plenty of choices, but I felt some of the food options could have been better to make meals more exciting.
Facilities
7.0
Facilities were good, but nothing particularly stood out as exceptional.
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